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| Q. | To which countries does baggage solutions offer door-to-door services? | ||||||||
| A. |
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| Q. | Can I pay when I collect my baggage at destination? | ||||||||
| A. | We regret that we are unable to charges collect shipments. | ||||||||
| Q. | Can my baggage be collected before departure by baggage solutions? | ||||||||
| A. | Yes, your baggage can be collected from any address within the greater Johannesburg & Pretoria areas. | ||||||||
| Q. | What are the most common delivery hours. | ||||||||
| A. | Usually no deliveries will be made after-hours. Office hours vary from country to country. | ||||||||
| Q. | Can I deliver my goods to baggage solutions in person? | ||||||||
| A. | We will gladly accept your goods at our offices. | ||||||||
| Q. | How can I determine the weight that will be charged for my baggage | ||||||||
| A. | If you have all the
baggage dimensions (in centimeters), simply: a) Multiply the length x width x height of each piece to determine the volume capacity. b) Add all the volume capacities together to get a total cubic capacity. c) Divide the Total volume capacity by 6000 to get volumetric weight. d) Round the total volumetric weight up to the closest kilogram. e) Weigh your pieces of baggage. f) Add the actual weights together to get a Total actual weight. g) Round the total actual weight up to the closest kilogram. Example: Item 1: (100cm x 50cm x 50 cm) then devide by the standard volume factor of 6000 Volumetric Weight = 41.66 kg Actual Weight = 20.5kg Item 2: (50cm x 40cm x 30 cm) then devide by the standard volume factor of 6000 Volumetric Weight = 10.0 kg Actual Weight = 5.90kg Total Volumetric Weight = 41.66kg + 10.0kg = 51.66 kg Total Actual Weight = 20.5kg + 5.90kg = 26.4kg Rounded up to the closest kilogram: Volumetric Weight = 52kg Actual Weight = 26kg The larger of the two amounts are used by airlines as the chargeable weight, in this case, Chargeable Weight = 52kg |
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| Q. | Are there any extra costs at the destination? | ||||||||
| A. | Our solutions are taylor made and therefore
includes all the transportation cost. Customs duties, taxes and airline handling charges are not included in the listed price. These charges are payable upon receipt of your consignment at destination. |
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| Q. | What duties and/ or taxes are payable, if any? | ||||||||
| A. | Duties vary widely
according to origin and destination. If goods are owned for at least 6-12 months, they are normally duty free. Please bear in mind that we have no control over the actions of customs services anywhere in the world. It is your responsibility to ensure that you abide by the rules and regulations of the country that you are sending your goods to (or from). |
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| Q. | What packaging can we use? | ||||||||
| A. | Any strong durable packing will be sufficient provided that fragile articles are securely packed in such a manor that it will be secure and protected from physical handling and any accidental knocks. | ||||||||
| Q. | Can we seal the cartons? | ||||||||
| A. | Cartons may be sealed by owners prior to dispatch. | ||||||||
| Q. | How will I be contacted at destination? | ||||||||
| A. | Either the local handling company or
airline involved will contact you by telephone or fax. |
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| Q. | What are the prohibited commodities not acceptable? | ||||||||
| A. | To view a list of the most common prohibited items and dangerous goods, please visit our Regulations page. | ||||||||
| Q. | How are my personal details handled? | ||||||||
| A. | Your personal details will be used only for transportation, documentation and clearance purposes. | ||||||||
| Q. | Who can I contact if I have any other questions not answered here? | ||||||||
| A. | Please contact us. | ||||||||
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